Every winter, Trycia and I always take a warm weather vacation and this year was no different! We love to unwind, and not think about the businesses, but it also gives us time to grow and think about how we do things. I know, that totally just went back on everything I just said, but it is true. It is always easier to look at the big picture, when you are away from what is going on, but it is also hard for me to totally unplug and not be involved with everything. We have a great group of employees that know how to do a great job, and they never let us down!
Each time we would leave out hotel, there was a great doorman named Frank. This man obviously loved his job! He would come in everyday and work so hard at getting to know all the guests and make sure they were having a great time, he was more than just a person to open the front door. I have to honestly say, he was probably the hotel's most enthusiastic employee! After we left the hotel to go to the airport, I said to Trycia, "Every business needs a Frank", which is totally true! You need that one person that is always excited to greet people and make sure all of their needs are taken care of, regardless of what is going on in their personal life. He also worked so hard to remember our names and things that we have done while on vacation. On our way home, I wrote a nice review of the hotel and mentioned Frank by name.
Trycia and I love to travel, so if you ever need advice, just ask :)
Have a great day!
Ketih
